Members’ Week

My John Lewis is our loyalty scheme based on rewards, not points. Instead, members get a range of benefits which are available all year-round, as well as new rewards each month based on how much you shop with us.

Rewards include discounts on your shop and vouchers for treats in our cafes. We give these out based on how often you shop with us. Other benefits include BeautyCycle and FashionCycle, both available exclusively to My John Lewis members.

Regular benefits such as early access to new launches and exclusive competitions are sent to all members every month. We’ll also send you a special reward every year on the anniversary of you joining My John Lewis!

See how to redeem and activate your rewards.

In ‘My Account’, go to ‘Rewards & treats’. You’ll see your rewards here. We update them regularly, and we’ll also email you when there’s a new reward.

If you have the app, select ‘Account’ and scroll across to the ‘Rewards’ tab where you’ll see your rewards. You can also switch on notifications to receive alerts when there’s a new reward.

If you can’t see any new rewards, don’t worry. We update and send out new rewards each month, so check back and new rewards will appear soon.

My John Lewis is our loyalty scheme, whereas the Partnership card is a credit card. My John Lewis does not involve credit, and anyone can join as long as you’re at least 18 years' old, have an email address and a valid UK postal address.

1. These terms and conditions, as well as the Privacy Notice displayed (together "Terms"), govern the my John Lewis scheme ("my John Lewis"). Additional terms and conditions may also apply for optional elements of my John Lewis such as competitions and prize draws. The Terms may be amended at any time by John Lewis, and the current version will be displayed here. Membership of my John Lewis is deemed acceptance of the Terms by any member or proposed member.

2. To be a member of my John Lewis, you must be resident in England, Scotland, Wales or Northern Ireland and aged 18 years or over and have an email address. We may refuse an application for any reason. You may only have one my John Lewis account. We reserve the right to refuse, merge or close additional accounts at any time. You must keep us informed of any changes to your personal or membership details. We will not be responsible for any loss of vouchers or benefits resulting from details being out of date or inaccurate.

3. As a member you'll receive loyalty communications relating to your membership through a number of channels which can include post and email. These may include exclusive rewards, offers and invitations from us. You can choose to leave my John Lewis at any time by cancelling your membership in the my John Lewis section of My Account at johnlewis.com. This will remove you from any future loyalty communications as we will be unable to deliver rewards and benefits to you. By leaving the scheme, this won’t affect your existing John Lewis marketing preferences, which are separate.

4. The my John Lewis card is not transferrable, cannot be copied and can only be used by the member who is named and registered for the card. my John Lewis cards and any other items issued by us remain the property of John Lewis and we may, at any time, terminate the my John Lewis membership scheme. my John Lewis cards must be returned to us on request or destroyed when no longer valid for use.

5. We may at our discretion decline to issue, withdraw or cancel my John Lewis accounts, cards, coupons and vouchers at any time.

6. We may remove a member from my John Lewis membership at any time where a member appears to have breached the Terms or behaved in an inappropriate, misleading or abusive manner.

7. We reserve the right to monitor the number of memberships in any household, and the right to cancel any suspected duplicated memberships.

8. Except where stated below, the my John Lewis card is valid in John Lewis & Partners shops (including the ground and first floor of Waitrose & Partners Food & Home Canary Wharf), and for purchases made via johnlewis.com.  You can use your John Lewis membership card in catering facilities run by John Lewis & Partners, but it will not be accepted in third party restaurants within our shops or Waitrose & Partners foodhalls located within John Lewis & Partners shops. The card will also not be accepted in any non-John Lewis & Partners branded concessions within our shops (such as Kuoni), John Lewis Opticians, John Lewis & Partners Heathrow airport, The Gift List, John Lewis Insurance or Financial Services purchases (including Foreign Exchange, International Payments, Interest Free Credit and ATM transactions), any Waitrose & Partners shops, Waitrose & Partners shops in motorway services or petrol stations, branches of Boots, at Waitrose & Partners Cookery School or on any waitrose.com websites.

9. my John Lewis is only for personal use by consumers. my John Lewis cards may not be used for any business or commercial purpose. Use of a my John Lewis card does not constitute proof of purchase.
10. my John Lewis cards, coupons and vouchers remain the responsibility of the member, as do any security details relating to the account. We will not be held responsible for any loss arising from the member failing to ensure their safe-keeping.

11. my John Lewis cards, coupons and vouchers cannot be transferred, bought, sold or in any way traded. Only one coupon or voucher can be used at any one time, and cannot be combined with any other offer.

12. All coupons or vouchers are subject to an expiry date, beyond which they cannot be used or reissued. Coupons or vouchers that are lost or mislaid will not be reissued. Coupons or vouchers for a regular hot drink and cake are only redeemable at John Lewis & Partners Place to Eat, Espresso Bar, Mall Café, Café or Coffee Shop. They cannot be redeemed at third party non-John Lewis & Partners branded food outlets within our shops, or at any Waitrose & Partners branches apart from the cafés at Ipswich, Basingstoke and Horsham.

13. Please see our Privacy Notice  to see what personal data we collect, when we collect it and how we use it as part of the my John Lewis loyalty programme.

14. The Terms are governed by English law, and are subject to the exclusive jurisdiction of the courts of England and Wales. The promoter of my John Lewis is John Lewis plc of 171 Victoria Street, London SW1E 5NN.

15. A replacement card can be ordered by calling the my John Lewis team on 03456 100312.

16. Exclusions include: Apple products, made to measure orders, interest free credit purchases, gift cards (including third party), delivery charges, carrier bags, John Lewis & Partners Foodhalls, John Lewis & Partners cafes and restaurants, Waitrose/Little Waitrose & Partners, alcohol-related products, restaurant concessions, Protect Plus services, installations and repairs, opticians, Kuoni and Bureau de change.